Skills Required: Cage
Educational Requirements:
- Bachelor Degree
Experience:
- 3 Years
Extra Benefits:
- Sick Leave
- Annual Leave
- Special Leave
- NSSF
Job Description:
ACCOUNTABILITIES
Transaction Oversight
Ensure all Cage transactions, including buy-ins, payouts, and exchanges, are properly documented, accurate, and compliant with established procedures.
Inventory Management
Maintain control over all cash, chips, and valuables, particularly those stored in the Main and Reserve Safes.
Ensure that accurate records are kept and inventories are up-to-date.
Security and Risk Management
Safeguard all Cage assets, ensuring the security of cash and chips. Take preventive measures against theft, fraud, or counterfeit currency and chips.
Cash and Chip Authenticity
Ensure that all cash and chips are genuine, maintaining strict controls to prevent the circulation of counterfeit or damaged assets.
Float Management
Monitor the Cage float, ensuring that there are adequate funds to support daily operations. Record adjustments
Staff Supervision and Development Lead and manage Cage staff, ensuring efficient work schedules, addressing staff complaints, and maintaining high levels of morale and performance. Train new employees and ensure staff are current on operational standards and compliance requirements. Marker Collection and Follow-up: Responsible for overseeing and coordinating the collection of outstanding markers (credit extended to players). Ensure timely collection in accordance with the casino’s policies and procedures. Work closely with the players to resolve any issues related to outstanding debts, and take appropriate action when necessary to ensure prompt payment and minimize financial risks to the casino. Customer Service and Dispute Resolution Address and resolve customer complaints in collaboration with the Shift in Charge. Ensure that staff handle customer interactions professionally and in accordance with casino policies. Operational Reviews Review and evaluate Cage operations regularly, making recommendations for improvements to enhance operational efficiency and security. Feedback and Reporting Provide regular updates and reports to the Finance Manager, ensuring accurate and timely reporting of all Cage activities. Ensure feedback from Finance is acted upon, particularly in areas requiring corrections or improvements. Compliance with Company Policies Ensure that the Cage complies with all internal casino policies, including those relating to financial transactions, safety regulations, and anti-money laundering practices. Confidentiality and Integrity Maintain strict confidentiality on matters concerning the Cage and its operations. Ensure that staff understand and adhere to confidentiality policies. Daily Report Accuracy Review and ensure the accuracy of all daily Cage reports, including cash and chip reconciliations, foreign exchange transactions, and other related records. Regulatory Compliance Ensure the Cage follows all applicable legal regulations, particularly those related to anti-money laundering (AML) and currency transaction reporting. Safety and Risk Reporting Report any safety hazards, risks, or operational issues to management immediately and follow up on corrective actions. Decision-Making and Dispute Resolution Act as the final decision-maker for day-to-day Cage operations, while escalating significant disagreements or issues to the Finance Director or higher management when necessary. Collaboration with Other Departments Coordinate with other casino departments, including Security, HR, and Operations, to ensure smooth and compliant Cage functions.
when cash or chip balances fall short or are in excess.
Staff Supervision and Development
Lead and manage Cage staff, ensuring efficient work schedules, addressing staff complaints, and maintaining
high levels of morale and performance. Train new employees and ensure staff are current on operational
standards and compliance requirements.
Marker Collection and Follow-up:
Responsible for overseeing and coordinating the collection of outstanding markers (credit extended to players).
Ensure timely collection in accordance with the casino’s policies and procedures. Work closely with the
players to resolve any issues related to outstanding debts, and take appropriate action when necessary to ensure
prompt payment and minimize financial risks to the casino.
Customer Service and Dispute Resolution
Address and resolve customer complaints in collaboration with the Shift in Charge. Ensure that staff handle
customer interactions professionally and in accordance with casino policies.
Operational Reviews
Review and evaluate Cage operations regularly, making recommendations for improvements to enhance
operational efficiency and security.
Feedback and Reporting
Provide regular updates and reports to the Finance Manager, ensuring accurate and timely reporting of all Cage
activities. Ensure feedback from Finance is acted upon, particularly in areas requiring corrections or
improvements.
Compliance with Company Policies
Ensure that the Cage complies with all internal casino policies, including those relating to financial transactions,
safety regulations, and anti-money laundering practices.
Confidentiality and Integrity
Maintain strict confidentiality on matters concerning the Cage and its operations. Ensure that staff understand
and adhere to confidentiality policies.
Daily Report Accuracy
Review and ensure the accuracy of all daily Cage reports, including cash and chip reconciliations, foreign
exchange transactions, and other related records.
Regulatory Compliance
Ensure the Cage follows all applicable legal regulations, particularly those related to anti-money laundering
(AML) and currency transaction reporting.
Safety and Risk Reporting
Report any safety hazards, risks, or operational issues to management immediately and follow up on corrective
actions.
Decision-Making and Dispute Resolution
Act as the final decision-maker for day-to-day Cage operations, while escalating significant disagreements or
issues to the Finance Director or higher management when necessary.
Collaboration with Other Departments
Coordinate with other casino departments, including Security, HR, and Operations, to ensure smooth and
compliant Cage functions.