Skills Required: Microsoft Word, Microsoft Excel
Educational Requirements:
- Diploma
Experience:
- 2 Years
Extra Benefits:
- Sick Leave
- Annual Leave
- Special Leave
- NSSF
Job Description:
KEY ACCOUNTABILITIES
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
- Troubleshoot and resolve technical issues or escalate them to the appropriate department.
- Collaborate with other departments to resolve complex issues.
- Gather customer feedback to improve services and identify areas for enhancement.
- Maintain records of customer interactions and transactions for future reference.
JOB REQUIREMENTS
- Proven experience in customer service
- Good in Chinese language
- Has a critical thinking, and understand customer needs
- Strong communication and interpersonal skills
- Patience, empathy, and a customer-focused attitude