Skills Required: Mandarin, Microsoft Word, Microsoft Excel, Problem Solving
Educational Requirements:
- Bachelor Degree
Experience:
- 1 Year
Extra Benefits:
- Sick Leave
- Annual Leave
- Special Leave
Job Description:
JOB SUMMARY
We are looking for a Customer Service Specialist who are good in Chinese language with strong communication and interpersonal skills to maintain record of customer interaction and respond customer inquiry via phone email or chat.
KEY ACCOUNTABILITIES
- Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
- Troubleshoot and resolve technical issues or escalate them to the appropriate department.
- Collaborate with other departments to resolve complex issues.
- Gather customer feedback to improve services and identify areas for enhancement.
- Maintain records of customer interactions and transactions for future
JOB REQUIREMENTS
(Education, Qualification/Skills/Behavior,
and Related Experiences.)
- Proven experience in customer service
- Good in Chinese language
- Has critical thinking, and understands customer needs
- Strong communication and interpersonal skills
- Patience, empathy, and a customer-focused attitude