Job Details

JOB SUMMARY

We are looking for a Surveillance Shift Manager who is responsible for overseeing surveillance operations during a specific shift, usually in environments like casinos, control centers, retail security hubs, or high-security facilities. They supervise surveillance staff, monitor real-time security feeds, respond to incidents, and ensure all surveillance systems are functioning effectively.

          KEY ACCOUNTABILITIES

-          Oversees the casino operations and activities within an assigned shift. 

-          Manages subordinate staff in the performance of their duties. 

-          Coordinates with other department like Cage, Slot, Marketing, CCTV, F&B and Hotel on matters of Casino Operations. 

-          Ensures that the company’s assets and integrity is protected at all times. 

-          Effectively resolve customer’s complaints and disputes utilizing Surveillance when necessary. 

-          Ensure all the casino promotional activities are being conducted in accordance with company rules. 

-          Monitors and oversees VIP and Junket rooms. 

-          Accomplish daily shift reports. 

-          Provides periodic casino results and statistics to upper management. 

-          Ensures enough manpower and proper staffing within an assigned shift. 

-          Accomplish Pit Supervisors and Pit Bosses daily allotments and annual appraisal reports. 

-          Conducts pre-shift briefings. 

-          Performs additional designated duties that may include card management, monthly staffing, training and  

-          documentations. 

-          Responsible for closing/opening of Casino Computer System and filing of end-of-day reports and  

-          documents. 

-          Rectify erroneous data entries in the Casino computer System that are beyond PS and PB’s authority. 

         JOB REQUIREMENTS
         (Education, Qualification/Skills/Behavior, and Related Experiences)

-          Strong leadership, problem-solving, and decision-making abilities. 

-          Must be available to work various shifts, including weekends and holidays. 

-          Must be able to speak Chinese

-          Excellent communication and interpersonal skills. 

-          High level of organization and attention to detail.